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Frequently asked questions

  • What are your opening hours?
    We are open Monday to Friday 9am to 5pm. We have an out of hours messaging service outside these times, so we can start to deal with your enquiry before we open.
  • What is the Lifetime Appliance Plan?
    The Lifetime Appliance Plan is a new way of covering your appliances and guarantees you a fully working appliance for LIFE. You qualify for a Free Appliance Upgrade every 5 years so you will always have a modern and efficient appliance. You are also fully protected against any mechanical or electrical breakdowns with unlimited repairs, parts and labour included. With the Lifetime Appliance Plan you never need to worry about repairing or replacing your appliance ever again. *terms and conditions apply
  • What is the 7 Day Repair Promise?
    Our 7 Day Repair promise is our promise to you that we will repair your appliance quickly and not leave you with a broken appliances for weeks at a time, like some of our competitors. If we are unable to repair your appliance within 7 days, you can request a replacement. *terms and conditions apply
  • What can I cover?
    Most household appliances can be covered. If the appliance is under 12 years and in good working order you can qualify for our cover. Please call or email us for more details.
  • Can I fix my prices?
    Yes, with Your Brand Cover you fix you prices for up to 3 years to make sure you get quality cover without price rises.
  • Do you offer discounts?
    Yes we do. We can offer a further discount for three or more appliances covered under the same plan. Please call or email us for more details.
  • How do I claim?
    The first thing to do is call us on our freephone number 0800 23 9900 and we will start the process. You will need to confirm the make and model or the appliance and one of our Customer Care team will take you through the next steps.
  • Are your repairs guaranteed?
    Yes, all repairs from Your Brand Cover are guaranteed for 6 months at least, so you can trust a repair from Your Brand Cover.
  • Are you a Green Company?
    At Your Brand Cover we care about the environment. By repairing your appliances instead of replacing them the UK could save over 1 million tonnes of electrical appliances per year ending up in landfill. We will always send information by email and text unless you don’t want us to
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